Internet Providers without Customer Service

  • The Cambodian Internet Providers lack a real sense for Customer Service.
  • You could be disconnected for days and your calls for an urgent attention is unheard. They are always “busy” and the company would send somebody when it wants, not when you need. 

Although the technological development of Internet in Cambodia, the business still dominated by incompetence and lack of customer service. You can change your Internet Provider as many times as you want, but at the end you will feel the same disappointment when something goes wrong and you have to call to the “Customer Service” to listen the same words: “Yes, sir, we are going to attend you” but you don’t know when; “we are now too much busy, sorry, sir” even if you have an Internet Cafe and your own customers will go away.

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The Metfone Complain page has links to “Services”, “Support”and a form to write a complain as we did. By clicking “Send”, the page got stucked. Filling the complain form leads to nothing in this Cambodian Internet Provider, as most of others do in the country.

Do you recommend a Cambodian Internet Provider? Let your experience be known to others, to choose the best one and to crush mediocre companies with a lack of sense for customer service. Let your comment in this page or rate the companies in our poll.

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Cambodia is on the right track, said German Secretary of State on visit

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German Secretary of State, Friedrich Kitschelt visits Cambodia.

The German Secretary of State in the Federal Ministry for Economic Cooperation and Development (BMZ), Friedrich Kitschelt, ended a trip to Asia stating that “Cambodia and Vietnam are on the right track.”

“Since the end of the regime of terror of the Khmer Rouge, Cambodia has achieved considerable success. Yet part of the country with a per capita income of about 1 thousand US dollars per year and a poverty rate of 20 percent is still among the less developed countries. The German Development Cooperation has targeted support for rural development, for example through the improvement of road networks and the health system, the most pressing problems of the Cambodian population,” said Kitschelt.

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The Westernizers

The concept of Westernization is not so simple like to say “it refers to the conversion to or adoption of Western traditions and customs.” There are many perspectives of what is the West as a cultural archetype in which the main one is to assume social, economic and political ideas of typically associated wealthy countries like North America and Western Europe. In Europe, Westernization is mostly to follow the European models of society and it has been like this since the 15th century and the beginning of a colonial era that was to be for five centuries. At the original base of what defines the West, we find the Greek and Roman civilizations, their philosophy and their ways of thinking. Then the contribution of the Judeo-Christian religions would settle the profile of what was to be the West culture. The Discovery of the Americas, the French and Industrial revolutions and the European colonialism would close down the concept. Continue reading

The Cambodian train: too slow for a speed world

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The Cambodian bamboo  train is an attraction, but it’s not what we expect.

The promises for a renovated Cambodian train as it was the dream during the French colonial period and after the independence, are just promises without any fulfillment. Probably ASEAN will help us in its realization, but today we still with a very slow train without a meaningful impact in the national life and its development. Probably the bamboo train in Battambang could be attractive for tourists as an aboriginal way to adapt to conditions, but it is also the proof that we really need a train.  Continue reading

Urban Voice Cambodia’s workshop

Urban Voice Cambodia invited me to give a speech on its workshop this Saturday at Eden Park in Phnom Penh. The workshop was to present the website to different people and to explain the role of urban voices on the development of a city like Phnom Penh. The name of the activity was “The city speaks!” Continue reading

Distributing development

A bigger Kep

A bigger Kep Province would mean a lost of about 25% of the Kampot territory, especially all the east area bordering Vietnam. Kompong Trach, Tus Meas and Angkor Chey would become a part of Kep.

Development is a very complex process that depends from many factors: from the political will to the compromise of enterprises, the foreign investment and the human resources and how people get the opportunities to improve their standard of life. Planning plays a very important role on it and it does not come from a single brain, especially it should not come from a single social group willing to impose their own conceptions of society or protecting their group’s interests. Territory administration is one of those elements that can play a good role in the way development is promoted in a population. In many occasions, territorial distribution must be altered in order to promote such development process.  Continue reading

Bill Gates breaking myths on poverty

The annual letter of the Bill & Mellinda Gates Foundation is an excellent start for this year in our commitment to reduce poverty in a country like Cambodia through the means of education. In “3 Myths that Block Progress for the Poor”, Gates explains how some preconceptions reduce the capacity of supporting poor communities to overcome poverty. The first myth is that poor countries remain poor, the second is that foreign aid is a big waste and the last one is that saving lives leads to overpopulation.

Read more in Don Bosco Kep.