Internet Providers without Customer Service

  • The Cambodian Internet Providers lack a real sense for Customer Service.
  • You could be disconnected for days and your calls for an urgent attention is unheard. They are always “busy” and the company would send somebody when it wants, not when you need. 

Although the technological development of Internet in Cambodia, the business still dominated by incompetence and lack of customer service. You can change your Internet Provider as many times as you want, but at the end you will feel the same disappointment when something goes wrong and you have to call to the “Customer Service” to listen the same words: “Yes, sir, we are going to attend you” but you don’t know when; “we are now too much busy, sorry, sir” even if you have an Internet Cafe and your own customers will go away.

Do you recommend a Cambodian Internet Provider? Let your experience be known to others, to choose the best one and to crush mediocre companies with a lack of sense for customer service. Let your comment in this page or rate the companies in our poll.

Coming to Kep City and looking for Bed & Breakfast in a reasonable price? Don Bosco Kep has some rooms for you. Call 097.371.2020 or
email management@donboscokep.org

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About Albeiro Rodas

Albeiro Rodas (in Cambodia Sky Ly Samnang), is a MA in Digital Communication, independent journalist and a Salesian of Don Bosco from Amalfi, Colombia, based in Cambodia since 1999. He is the creator of the Don Bosco schools of journalism in Sihanoukville and Kep with young people from poor communities and the founder of the Don Bosco Kep Children Fund. Medal for Social Commitment UPB (2010); among the 100 more upstanding Colombians abroad (Marca Colombia, 2012, http://www.youtube.com/watch?v=X39xwdGtVXI) and among the 12 Colombians that are making this a better world 2013 (http://www.colombia.co/en/culture/colombians-that-are-making-this-a-better-world.html).

2 responses to “Internet Providers without Customer Service”

  1. Anonymous says :

    I think it’s good look like simple, but it’s interesting.

  2. limsocheatvideos says :

    Dear Admin,

    Thanks for writing this article which expresses about my problem with ISP in Cambodia.

    Actually, I have problem with Online Company that can be voted only 1 star for its customer service. My internet cut off very often and when I called for help, I have to wait at least half day or 2 days to solve the problem.

    Now I connect new connection with Ezecom and I am not headache anymore.

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